Terms and Conditions
Pricing Policy
All products on our Website are displayed in € Euro and include Vat charged in Ireland at 21%. For sale of these goods to countries outside of the EU, local import taxes may be payable by the customer for which Maddocks accept no liability.
We are entitled to make adjustments to our prices to take account of any increase in our supplier’s prices, the imposition of any taxes or duties, due to an error or omission or the price for the product on the website is wrong.
Product Availability
All of the products featured on our website have been carefully selected. If an item sells out we will take it off the Website at the earliest opportunity and it may not be made available again. If items that you order should be out of stock, or delayed for any reason, we will try to contact you at the e-mail address you provided when placing your order. If we cannot contact you, or receive no response to our e-mail, we will continue to process the remaining items on your order. All items are subject to availability.
Payment
We accept most major credit cards Visa, MasterCard, JCB, Laser, Maestro, Visa Debit, Visa Electron and Paypal. We take payment from your card at the time of purchase.
Delivery Information
Orders are typically dispatched within three working days of purchase.
Delivery within Ireland
Any deliveries over 500g are automatically chosen for courier delivery at €9.00, however An Post regular postal delivery for lighter packages is available for deliveries in Republic of Ireland if wished.
Courier delivery is available to all counties within Ireland (including Northern Ireland). As a rule your order will take one working day to arrive by courier once it has been dispatched.
Please Note: We will always endeavour to meet these timings, however as the courier service is a third party, not directly controlled by us there may be delays outside of our control.
A signature is required on delivery so please ensure that you will be at the delivery address to sign for your parcel. It is a good idea to give a work address if you will not be at home during the day. Please give us a mobile number so that if you are not there, we or the Courier can contact you.
Delivery to all other destinations
For UK, Europe and Rest of World deliveries we use regular postal delivery with An Post. Maddocks is not liable for any import duty on international orders.
Delivery and handling charges for An Post to Great Britain:
250g or under: €5.50
500g or under: €6.85
1kg or under: €9.50
2kg or under: €12.75
2.5kg or under: €30.00
3kg or under: €34.00
Over 3kg: €43.00
Delivery and handling charges for An Post to Europe:
250g or under: €5.50
500g or under: €6.85
1kg or under: €9.50
2kg or under: €12.75
2.5kg or under: €37.00
3kg or under: €41.00
Over 3kg: €58.00
Delivery and handling charges for An Post to All Other Destinations:
250g or under: €5.50
500g or under: €6.85
1kg or under: €12.40
2kg or under: €18.60
3kg or under: €43.00
4kg or under €53.00
5kg or under €59.00
Deliveries to European countries generally take 4-8 working days from dispatch, while international deliveries may take 6-10 working days.
*€2 admin charge included within all delivery costs above.
Contact details:
By email. [email protected] By Phone: 01-2868418
By Post: Maddocks, Thornhill RD, Fassaroe, Bray, Co. Wicklow
Returns Policy
This returns policy is implemented at the sole discretion of Maddocks Online Ltd T/a Maddocks:
You must include the completed returns note ( get it here ) with all returned goods.
All returned goods must be in the same condition as sent and in original packaging provided (with the tags not removed, unmarked and unused) including packaging and fit for resale.
All returned goods must be sent back within 14 days of receipt, any returns received after this time may be rejected or be subject to 15% handling charge.
You will be responsible for the item or items until they reach us. We cannot be held responsible for non-arrival of returned goods. Responsibility for non-receipt of returned items rests with the sender.
Special order items are non-refundable & non-returnable unless they are DOA.
Any ‘damaged on arrival’ (DOA) goods or consignment shortages must be reported by telephone immediately (no later than 24 hours of receipt of delivery) and full details of the consignment supplied at the time of reporting. Failure to report within this time limit may mean that the goods are not treated as DOA.
DOA goods must be returned within 7 working days of delivery.
A 15% restocking fee will be charged on all returned goods that were supplied correctly but are no longer required (not DOA goods).
Returns are not available on goods sold under special terms; e.g. end of line, discounted, promotion or special order items.
This policy does not affect the statutory rights afforded to consumers.
We can change or cancel your order up until it has been dispatched , we can be reached